No voice lines and ADSL for 3 months now

Telkom does not know how to service their customers. We app**** for porting of our existing number to another office end of September 2015, Telkom failed to do this and did not communicate to us what was happening. After 2 months of no phones, we decide to go to another service provider and port our 2 voice lines from Telkom to them and we decided to keep the ADSL line with Telkom. After 10 days, our voice lines were ported and working \by another service provider". Only after we decided to move our lines to another service provider"