No Voice landline for 8 days

DSL line still working fine, but 8 days ago, picked up phone and no dialing code, phone just dead. We were going away for a few days so I posted the problem on Facebook, and have had a ongoing conversation with them ever since. I cant sit at home every day waiting in case Telkom arrives. I need a date and time that someone will arrive, if they need to get into the house to fix the problem, but no one seems to be able to give me that, just repeated messages that their technicians are looking into the problem. Once again, today I must go out for a while, not having any idea if someone from Telkom will arrive or not