No value received for amount billed

During 2014, app**** for home line to be migrated and relocated to business. Did not want to loose email address as telkom is/was my ISP. Since then (1) lost home service [voice and ADSL] (2) lost email address (3) have no service at business premises (4) have received a new account number for which there is no reference telephone number (5) Have religiously received a bill for the services app**** for but not received. <br> <br> My request (1) cancel incomplete order to migrate and transfer phone (2) restore previous account. <br> Telkom response at menlyn branch broke my confidence as white staff member more focussed on blaming \these people"Not sure how such a biased person retains a critical"