No value for money

In November 2018 my ADSL and land line was diwn or 7 days and Telkom did not compensate me and I have been a loyal customer for 20 yrs. I called the call centre who assured thst a credit of R86.00 would be passed on my account, but it is not forthcoming. I have not evedn received a Telkom bill yet and this morning my line is not working again. I hav lived in the area for 20 yrs and there are endless issues with the line and exchsnges. Telkom never fixes anything long term. They are forever working in the pole outside my premises and over tge years internet speeds have become the slowest ever. There is no escalation process that actually resolves the issue and it is super frustrating to pay for suc atrocious services