No useable internet for 20 days. Very poor service

Item: Telkom
Rating: 2
Author: mike C

Reported noisy phone line & no internet on 16 Sept.<br> Technician Sean appeared on day 6 and said the overhead line to my house needed to be replaced, and it would be done on 25 Sept.. No one came & I reported the fault again.<br> Received a call to say they would arrive on 5 Oct to fix this. Waited all day but they did not arrive.<br> Received a sms to say it was fixed????. Phone is better but internet speed is 100 to 300 Megs per second---unuseable for business. <br> Still no response from Telkom

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Replies (1)

Telkom's replyOfficial

07 Oct 2015, 15:02

Hello michael.c,

Thank you for bringing this matter to our attention.

Kindly be advised that we are currently liaising with our Technicians for further assistance and we will revert back to you with feedback.

Your Social Media reference number is SM153820.

We sincerely apologise for the inconvenience caused.

Regards
Tebogo
Telkom Social Media Team
***

Telkom's reply07 Oct 2015, 15:02

Official