no use of product

<p>So last year i changed my bank detail where upon i notified telkom by phoning their call centre, i was told that because the debit order are already been set i have to make a manual payment at the end of november 2016 which i gladly did and u was told the acc will be debited the next month which was december 2016 what never happened. So my acc went into arrears so end of january 2017 i paid the full amount again willingly, yesterday 30 january, i phoned their call centre to inquire whats happening on my acc because it is still locked the operator assured me it will be unlocked by this morning 31st january as this also never happened i phoned the call centre again where i was told i have to wait two weeks for my acc to be unlocked so now my question is why must i be penalised for their mistake in the first place and why must i wait two weeks before i can use my contract phone </p>