No Use Of Line For 7 Weeks But Still Being Charged!

<p>On 29 Aug 2016 we reported our line out of order. Tel: ********** 101. ***</p> <p> </p> <p>We have been following up every week why this has not been fixed and we get the same story every time - it is a cable fault and it has been referred to the cabling department.</p> <p> </p> <p>We get our latest bill and still being billed in FULL for this line but you can see not 1 call has been made on the itemsised billing. I called the billing department to be told I must continue paying for this line and the credit will ONLY be refunded once the line is up and running again (even if it takes 6 months or 1 year) - I MUST continue paying for a service I am not receiving and the line I am unable to use.</p> <p> </p> <p>How is this fair? This is totally unacceptable and crazy mentality of this thieving company. If the out of service runs over the end of a billing period then the full out of use time must be credited in that same period, not carried forward for months and months as is the case they are trying to promote.</p> <p> </p> <p>This is unaceptable and I want the refund credited in the next month for the past month and so on going forward.</p> <p> </p> <p>And when is this line going to be fixed????</p>