WvdW
Wendy van der Westhuizen
1 reviews | Active since Oct 2018
08 Oct 2018, 10:26
No use logging a dispute
The worst service ever! I cancelled my landline at the end of November 2017 as i relocated. i asked them to send me the final account by email. Now i have a ITC adverse report against my credit record because the service was never cancelled. I have been trying to resolve the problem by lodging a dispute and I even paid the amount outstanding. The dispute was supposed to be finalized within 4 to 6 working days. Despite two separate consultants informing me that it was marked as urgent the dispute has not been resolved. I registered online with Telkom and now I cannot even chat to a consultant as I am locked out.
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Replies (1)WvdW
Wendy van der Westhuizen's updateReviewer Update
20 Nov 2018, 11:33I can confirm that in order to finalize the dispute I had to pay the full outstanding amount. After payment of the full outstanding amount I only received an updated statement from Telkom, despite urgently requesting a letter confirming that the account was paid up. Approximately one week after full payment I received the refund from Telkom, and only received the letter of de-listing from the Credit Bureau on 29 October 2018. It is my opinion that if I did not pay the full outstanding amount (despite the fact that I did not owe same) and also the fact that I reported it on hellopeter resulted in action from the side of Telkom. However the damage is done and in this instance time cost me money.
WvdW
Wendy van der Westhuizen's update20 Nov 2018, 11:33
Reviewer Update
I can confirm that in order to finalize the dispute I had to pay the full outstanding amount. After payment of the full outstanding amount I only received an updated statement from Telkom, despite urgently requesting a letter confirming that the account was paid up. Approximately one week after full payment I received the refund from Telkom, and only received the letter of de-listing from the Credit Bureau on 29 October 2018. It is my opinion that if I did not pay the full outstanding amount (despite the fact that I did not owe same) and also the fact that I reported it on hellopeter resulted in action from the side of Telkom. However the damage is done and in this instance time cost me money.