No urgency to resolve my query

<p>Good day</p> <p> </p> <p>Our internet and phone line has been down since 21 February.</p> <p>I have phoned a few times asking Telkom to come and fix it. On the first try the lady said she tried everything from her side and it must be a fault with the line so she will send someone out to come fix it. Wen they arrived they fixed the line but told us our modem is broken. We took the modem to Matrix and they said it's working fine. Back home, the line was down again.</p> <p>We then phoned again last week and a gentleman this time also tried to fix it from his side, and said they will have to send someone out to come and fix it. He said that they should come through on Monday. Still nothing, I phoned again now and the lady told me that someone was assigned to my call on 20/3 but other than that she could not tell me when it would be fixed. </p> <p> </p> <p>We expect this to be resolved ASAP and we expect that we will be credited for all this time we could not use our phone or the internet.</p> <p> </p> <p>References for some of my calls:</p> <p>1057CRK020317</p> <p>514CRK160317</p> <p> ********** 9</p> <p> </p> <p>Please be advised that all the call centre agents I spoke to were polite and proffesional, however the problem still remains.</p> <p> </p> <p>Thank you</p>