NO URGENCY TO FIX LONG OUTSTANDING FAULT
<p>I logged an initial fault (663CSK290716) with telkom on the 30th july, as my phone was dead and my ADSL line was intermittent. I kept following up, but no response. I finally got through to an agent on the 2nd august, where I was told nothing is being done, and I must log a new fault (114CWK020816). Since then, I have made 3 phone calls, first one saying they are working on it externally, 2nd call saying they have assigned a technician to contact me (which was supposed to be over the weekend). On Monday night I called again, and was informed NO TECHNICIAN has been assigned to me and they are escalating this to the escalations department. To this moment, I have NOT RECEIVED A SINGLE PHONE CALL, and am currently holding 6 minutes now while a lady follows this up for me. It is insane. STILL DEAD LINE, and intermittent adsl ...</p>
Well just after i posted this complaint, a technician phones me asking if i am home. I stated that i will come when he is there. He said is is busy nearby on a job but will phone me a half hour before so that i can drove home. This was yesterday afternoon. Since then NO CALL from a tech and my problem is Still Not Sorted!!!
Well just after i posted this complaint, a technician phones me asking if i am home. I stated that i will come when he is there. He said is is busy nearby on a job but will phone me a half hour before so that i can drove home. This was yesterday afternoon. Since then NO CALL from a tech and my problem is Still Not Sorted!!!