No urgency on technical issue - 10 days and waiting

<p>I logged a fault on the 14th of April due to my Telkom ADSL line not syncing with my external ADLS package.</p> <p>To date (1o days later) I have phoned everyday to get feedback and everytime i have been told that a technician has been asigned. i think we are now on our 4 technician and still not fixed.</p> <p>I understand there are public holidays between this period, however it has taken 8 days (as Telkom informs me the techcnians work Saturday and Sunday) to fix something that Telkom says they ahve a 72 hour turn around time to resolve.</p> <p> </p> <p>I called again today to request feedback again and a new technician was asigned but i still have not received a sms or phone call to say they are attending the issue. When i asked for a supervisor or Manager to contact me to explain why the delay, the Telkom employee on the other line hung up the phone.</p> <p> </p> <p>Please can i get someone to call me and advise what time today my service will be up and running.</p>