No urgency at all

I am so disappointed in your service for once in 4 years. 1st I made it clear in the branch to a consultant that signed me up on my new contract that I want to use my prepaid number on this new phone, she must make sure that all the benefits that come with the new device are being transferred to my old Telkom prepaid number, she confirmed this was done on Sunday.

I waited on Tuesday I went on a chat with Thobeka who told me that sim swap was number done for me and logged a ticket ***5, today I am told by Dineo that my request its still in the queue nothing has been done yet, I had also for this to be treated with urgency, I am using this number for business calls. Now I am not getting these calls because Telkom decided not to give a ... about my request to them. I am really ****ed right now