No upgrade No answers

I took out a 10Gb LTE contract during September 2014. I however found that the data is not enough and the night data of no use on the contract.<br> <br> 1) Visited the Garden Route mall store on 31 March to request an upgrade of the package. Could not be helped as I did no have proof of address on me.<br> <br> 2) Visited the store on 1 April. Could not be helped cause the data for the month has already been allocated.<br> <br> 3) Visited the store on 30 April, the consultant would have had a look and call me back, which never happened.<br> <br> 4) Visited the store late May, Jason looked at the contract, I filled in paperwork etc. and promised to complete the upgrade.<br> <br> 5) Visited the store on 29 May to follow up. Promises made but nothing has been done as yet.<br> <br> 6) Jason phoned me late May advising that all will be sorted on that specific day before he goes on leave. Nothing Yet!<br> <br> 7) Jason e-mailed me on 17 June to check whether I received an updated contract. Nothing yet! .<br> <br> Since e-mailed Jason a couple of times to follow up but to no avail. I know he got my e-mails - have read receipts.<br> <br> P A T H E T I C S E R V I C E ! ! ! is all I can say.