No update on my order

I placed an order with Telkom on the 24/10/2017, when trying to contact the sales team again for the past 2 days to follow up on the status of my order is a nightmare. I was in a call queue for an hour both times I called and hung up eventually. I dont understand how the order was processed so quick but I cant even get through when I need to query after the order. I am very disappointed and really needed a new device, I should have just gone into the store. So pathetic.