1 reviews | Active since Jul 2014
No Update on Contract order!!!
<p>Hi</p> <p>i am absolutely disgusted by the service from telkom mobile. My order for an LTE contract was approved last week Monday (25-07-2016) and they subsequently debited my account only to be waiting 5 working days later (which is what their delivery policy states) with no device delivered. I tried to contact the call centre only to be directed to a 10213 number that keeps you on hold for40 minutes with no response. The chat app on the site is non the better since it only refers you back to the call centre 10213. </p> <p>All i ask is for feedback and a status update, if there is an issue let me know. Keep me informed please</p>
Good Day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our mobile department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Good Day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our mobile department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Hi,
I have reversed the debit order in the meantime. I see this order as cancelled.
regards,
Browen
Hi,
I have reversed the debit order in the meantime. I see this order as cancelled.
regards,
Browen
