NO UPDATE, NO SERVICE, NO INTERNET

I pay every single month for my telkom line, yet they cant even fix our line. I reported that our line (DSL and Voice) was not working last week Sunday, and today i am still sitting with no telephone and no internet. This is unacceptable. The least they could do is update us on the progress but not a single peep. Your customers should be your first priority, since then i have not seen a single telkom person working on the line. As usual it has been terrible service, from unfortunately our only line provider - TELKOM! When am i gonna get my moneys worth. They should always have a way to supply the customers with up to date progress as well as just getting it fixed quickly.