1 reviews | Active since Jun 2016
No Update after complaint - 48 hours later ! "Your reference number is:AI***"
<p>Okay so I logged a complaint on Monday got a very quick response from Telkom to say they apologise for the inconvenience and that my query is being investigated ,I even got a reference number. Since then total silence nothing, niks, na-da! 48 hours later! I am in customer service and my employer will take me to tasks if I even dared to do something like that - just saying!!</p> <p>I don’t even know who to contact to follow up on my reference number "Your reference number is:AI***"</p> <p>Can anyone out there help me??? I just want to do an upgrade is it that hard??? </p> <p>Telkom is retrenching staff to cut costs BUT are leaving money on the table all over the show. Maybe if they paid attention to all the possible missed opportunities they don’t need to retrench people! </p> <p>Marius </p> <p> </p>
Thank you.
Thank you.
Hi Keagan,
Any update on this?
Thanks
marius
Hi Keagan,
Any update on this?
Thanks
marius
Good Day,
Any update?
Marius
Good Day,
Any update?
Marius
Dear Telkom,
Its all good that you have a social media team to review complaints but no good if you don’t ever get feedback on your complaint. It looks like its lip service to customers but nothing gets done.
To add more fuel to the fire Telkom is still billing me for my voice and ADSL line even though I cancelled this on the 29th of FEB!!! I got a message last month to say it is finally cancelled so how can I still be billed?
I think I must claim back the money since March...... but what’s the use it will probably take 4 years to get a response other than we looking into your query.
Seriously guys its easy follow the below steps to resolve my query:
Step 1: Call your manager and say you have a lead to score R100-00 more a month for Telkom.
Step2 : Let your manager escalate to the mobile team manager and tell them your team can make Telkom R100-00 a month for the next 2 years.
Step 3: Mobile team manager then reviews my details and migrate me to the higher package.
Step4: Mobile team does the migration and notify me
Query resolved !
If no feedback repeat steps 1 - 4.
Regards
Marius
Dear Telkom,
Its all good that you have a social media team to review complaints but no good if you don’t ever get feedback on your complaint. It looks like its lip service to customers but nothing gets done.
To add more fuel to the fire Telkom is still billing me for my voice and ADSL line even though I cancelled this on the 29th of FEB!!! I got a message last month to say it is finally cancelled so how can I still be billed?
I think I must claim back the money since March...... but what’s the use it will probably take 4 years to get a response other than we looking into your query.
Seriously guys its easy follow the below steps to resolve my query:
Step 1: Call your manager and say you have a lead to score R100-00 more a month for Telkom.
Step2 : Let your manager escalate to the mobile team manager and tell them your team can make Telkom R100-00 a month for the next 2 years.
Step 3: Mobile team manager then reviews my details and migrate me to the higher package.
Step4: Mobile team does the migration and notify me
Query resolved !
If no feedback repeat steps 1 - 4.
Regards
Marius
So I tried to track my issue on Telkoms site https://apps.telkom.co.za/track/ I get the following:
We could not find any faults in our system with reference number: AI ********** . Please check the reference number and try again.
Really Telkom Really??
Is there anybody out there?!?
So I tried to track my issue on Telkoms site https://apps.telkom.co.za/track/ I get the following:
We could not find any faults in our system with reference number: AI ********** . Please check the reference number and try again.
Really Telkom Really??
Is there anybody out there?!?
Clock is Ticking.....Still no reply or update......
Again here the step:
Step 1: Call your manager and say you have a lead to score R100-00 more a month for Telkom.
Step2 : Let your manager escalate to the mobile team manager and tell them your team can make Telkom R100-00 a month for the next 2 years.
Step 3: Mobile team manager then reviews my details and migrate me to the higher package.
Step4: Mobile team does the migration and notify me
Query resolved !
If no feedback repeat steps 1 - 4.
Clock is Ticking.....Still no reply or update......
Again here the step:
Step 1: Call your manager and say you have a lead to score R100-00 more a month for Telkom.
Step2 : Let your manager escalate to the mobile team manager and tell them your team can make Telkom R100-00 a month for the next 2 years.
Step 3: Mobile team manager then reviews my details and migrate me to the higher package.
Step4: Mobile team does the migration and notify me
Query resolved !
If no feedback repeat steps 1 - 4.
hello Telkom are you out there?
hello Telkom are you out there?
hello anyone out there? June is almost over!!
hello anyone out there? June is almost over!!
Hello Telkom, it is now the 20th June! any feedback the special is almost over?!?!?!?
Hello Telkom, it is now the 20th June! any feedback the special is almost over?!?!?!?
Hi Telkom,
Any update? only 9 Days left!!!! ooooo E-E-E. Am I going to make it in time?
Hi Telkom,
Any update? only 9 Days left!!!! ooooo E-E-E. Am I going to make it in time?