No turnaround time

Our telephone line and internet connection has been down for 4 days already and Telkom does not give turnaround times for faulty lines. It is very frustrating as a small business your a very dependent on communication and they just do not care, one of our previous faults was only resolved after 5 days. Telkom does not escalate any call before 5 days which means they are very happy for your line to be down for a week before they do anything even if it causes irreparable damage to a small business. I would like for other small businesses to learn from our experience and be very very careful when choosing service providers especially when it comes to communication. It is already so difficult for a small business to be successful in such a slow growing economy and then you still get a huge corporate company like Telkom that just do not care as long as they can debit you account on time with no delays excepted but still do not care about turnaround time for their "customers"