No Turnaround time

<p>Our landline has been down since the beginning of June 2016, that means no calls and no ADSL, we phoning Telkom and they saying the cables are ****** and they do not know when it will replaced, they also say there is no turn around time, I am not too sure what to do next?</p> <p>How can they not know when it will be replaced, just as you thought Telkom were going somewhere, they then come up with ****py service</p>