KO
Kerry O
1 reviews | Active since Mar 2009
19 May 2018, 14:59
No turn around time.
Our ADSL/Internet has been down for over a week. We have reported the fault and when telephoning for update we get told that a technician will phone us. Well we still waiting! We even went to the Telkom shop/store and were told they can't assist with faults etc. Terrible customer service.
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Telkom's replyOfficial
01 Jun 2018, 09:22Good day scrutiny,
Thank you for making contact with us.
I have made some changes to the line profile that will improve the internet service. Please reboot the ADSL modem and check again.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Telkom's reply01 Jun 2018, 09:22
Official
Good day scrutiny,
Thank you for making contact with us.
I have made some changes to the line profile that will improve the internet service. Please reboot the ADSL modem and check again.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,