JS
Jean S

1 reviews | Active since Oct 2014

16 Feb 2015, 10:08

No transparent with advertising

When I first got a Telkom ADSL line I only paid for the ADSL line which was R110. Since I moved home and had the ADSL line installed again I was surprised at my Telkom bill, when I went this morning to investigate it turns out that they now charge R165 for the ADSL line and R165 for the Landline and you cannot have one without the other. When I spoke to a lady at Telkom this morning and asked her why they didn't advertise that you have to pay for both she told me that she wasn't responsible for Telkom's advertising and that I didn't read the break down of Telkom costs properly. I think Telkom should really be more transparent with their advertising and they should train there staff to handle complaints better.

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Replies (1)
Telkom
Telkom's reply16 Feb 2015, 10:37
Official
Hello JSSD,

Thank you for making contact with us.

Please be advised that we have received your query and we are attending to it. We do apologize for any inconvenience caused.

Here is your ***

Regards
Ntsikelelo Ngcanga
Telkom Social Media Team