NO TRANSPARENCY WITH DEVICE SUBSCRIPTION FEE

I recently upgraded my cellphone contract with Telkom. The device i chose was not available when i placed the order and was only available on 23 January 2020.

I went to Telkom and signed for the contract on this date, and received the device. I was told that all fees would be pro-rata as i received the phone late in the month (A week before month end).

For January I also had to pay the full fees for my old device.

When my February bill came, most of the fees for the new device had been pro-rata which i was fine with, except the device subscription fee. This fee was still charged at the full price of R249. Which means i now am liable for the full fee of R249 on both my old device and new device in January totaling R498 (For the device subscription cost only).

I was not once made aware that any cost would be at the full amount. If this was ever disclosed before, i would have never signed for the contract so late in the month. I literally had the new phone for a week, yet i'm liable for this full fee as well as my old device's full fee.

Telkom lacks transparency and its disappointing that i now have a brand new contract after such awful service!! They should have notified me that if i take the device so late in the month, i'd pay the full cost. And then allowing me the option to decide if i can afford it.