No Transparency

<p>I'm not sure if I am going to waste my time writing this review but here I go. </p> <p>Around the 24th April 2016, I went to N1 City Mall Telkom Store as I was due for my upgrade. I don't recall the consultants name as he did not have a name tag on. I informed him of my upgrade. I expected him to tell me of all the deals and options and recommend a handset, but alas, no sales s****s. I decided to take the Huawei P8 on 100 minutes 1 gig data package as I told him the Samsung's are too expensive. So off I go. Happy with my handset but not happy I had to move away from Samsung. The next day my colleague goes to the store at Tygervalley also to upgrade. His consultant gave him a deal better than what I got, with 300 minutes etc and he got a Samsung S6 for R399. Mine was R389. Not only did he get a better deal, but a leading brand phone. I was not impressed by the fact that Telkom consultant was not transparent and did not disclose the deal sheet to me. Not everyone knows about this deal sheet. I'm not upset about the deal I got, but the lack of transparency. I'm a loyal customer. Not only that but for the 6 days from 24th to 30th April I had to pay a pro rata fee for the handset of R290. This was also not disclosed to me and found out when I got my statement. Eish. I have been in contact with Telkom on their Facebook page as they said I should send my complaint via that platform. Almost two months later no response from Telkom. All I was told is a consultant will call me. Telkom really your service sucks in so many ways. My wife's phone is due for an upgrade, I doubt I'm going to renew with Telkom... don't know what surprises await me if I should upgrade. Be more transparent Telkom. </p>