No TI Entertainment data received

On 26/12/2015 I bought a TI Entertainment data package through My Telkom and the R99 was deducted from my Credit Card. It is specificly for downloading movies and series from DSTV Box Office, Catch-up, etc. This package are valid for 30 days and the terms are that when you download movies, etc, it does not use your in-bundle data. The transaction was successful, but when I started downloading I found that the data came from my in-bundle data, I never received the TI Entertainment data. When I phoned 10210, it took about 35 minutes to speak to an operator and went through the whole Telkom, from sales, technical and accounts. They informed me that I must visit one of their marketing shops and that they will sort it out. I went in to the Langeberg Mall shop in Mossel Bay which send a email. Needless to say after 2 weeks no reply. Went back there, they lodge a dispute and again needless to say after 3 weeks no reply. Went back to them on Saturday 30/01/16 and was informed that they cannot help me, I must phone 10210. They send me from one to the other and they cannot sort out a simple service. This is theft, they received money and withheld the product