No thank you Telkom

I would not recommend anyone to do business with Telkom. Our internet line has been down since 31 January and the only response I am getting is that Technicians are attending. I must have escalated the matter beyond the moon by now and still no solutions or even just a courtesy call to tell us what is happening. Tried visiting the store and wasted three hours of our weekend. Oh, they did offer us a 2G integrated data sim though. But I am not sure how 2G is suppose to help us - our subscription is for uncapped data.

After more than five weeks I just had enough of Telkom! Tried to cancel the service, but no one can tell me who to speak to (I am only referred to the website) as I darn well refuse to pay penalties. They are the ones breaking our agreement by not delivering the service as we agreed upon. And thank you very much for assuring me that I will not pay for the non-rendered service. It will however not cover the mobile data bill that is coming my way! Not to mention the countless hours one spends on the phone to follow-up on the issue.

Telkom frustrates the **** out of their customers! My advice would be to stay away and save yourself from the having to deal with their inadequate service and customer care.