No TelkomISP Details, No Bill, No Explora

I ordered an ADSL bundle (10mbps, 50GB cap, Explora) @ R699. The line was installed on the 23/6/2015. To this date I have not received my Telkom ISP username and password in order to use the ADSL. I am also still waiting for the Explora to be delivered to me and have received no update regarding this.<br> <br> I have queried this at the Sandton City Telkom shop and was informed that the agent who sold me the product had not completed her paper work. The representative e-mailed the agent for her to complete the paper work but this has also not happened in 2 weeks.<br> <br> I have used the Telkom website 3 times to attempt to make contact with Telkom, but have never received a reply.<br> <br> You have not delivered your service and I hope that someone can resolve this once and for all.<br> <br>