No Telkom telephony service, reported fault over 8 days ago. Still not resolved. Complained to Telkom, get a generic message, reporting to ICASA

I have reported a fault on my land line. I first had a crossed-line, and after 2 days the line went totally dead. I have reported the fault 28th January 2018. Bear in mind the line was affected 2 days before this. Till today the 6th February, the fault has still not been rectified. I refuse to pay for a service I cannot even use. I will also be reporting to ICASA as I have a valid argument.