No telkom service for over a week

My telkom line went down (no dial tone, no ADSL) sometime over the Easter weekend. I reported the fault on Sunday, 5 April 2015 (***). I phoned telkom everyday for an update but no one was able to give me any information other that the fault was related to a bulk fault. <br> <br> On friday, 10 April 2015 the line came back online only for it to go back down 2 days later. <br> <br> This morning I receive an SMS stating that the fault has been resolved. This was infuriating to say the least. I phone telkom, and reported a new fault (99ctk140415). Still the agent was not able to give me reasons for the fault. I would really like to know what is going on. An update of anysort would be appreciated. I am at wits end.