No Telkom service for a week

We have lost the use of our Telkom phone line and internet access on 21/02/2015. Fault was reported on 21/02/2015. Fault 5WCK ***5 for service ID***. Reply from Telkom said they will endeavour to address the issue within 2 days. Some of the other people had their service restored. On Monday after work contacted Telkom again and got response in person and via email that the fault is in the hand of the technical repair division. We must just wait.<br> <br> Up to now we had no service and there is no sign of anybody working on the problem. They have a mobile phone number if they need to cntact us for any reason.<br> <br> I think this is unacceptable behavior.<br> <br> PJ du Plooy <br>