No Telkom service for a MONTH

On Sunday 1 March 2015 I reported a line fault . The fault reference number 122CRZ010315 was created. Telkom was going to attempt to resolve the problem in 2 days ( which would be by 3 March 2015). However, on 6 March I receive a message that my fault was in hand with their technical repair division. Nothing has been done since then. We have not had any technicians come to our aid to resolve the problem.<br> We have contacted Telkom on the number 10210 and escalated the complaint to their Escalation Centre, but still no feedback, no response.<br> This morning I sent an email to [Email Removed] and still no response.<br> I have been a loyal customer of telkom, but this has become ridiculous.