No Telkom service for 3 weeks!!

I have logged my Telkom line fault longer than two weeks ago. To this day, no technician has been assigned to my problem!! I run a small business from home and it really is impacting on my business. Further, I received my Telkom bill for this month, but why do I have to pay for a service that I don't receive!!! This is unacceptable!! I now have to make calls from my cell phone to see what is going on and it is really costly. I am utterly disapointed in Telkom's service!!