No Telkom service

Just over a year ago I moved to Cullinan and app**** for Telkom ADSL Package of R399 per month. Order was placed and credit vetting was done and approved but when it came to installation ,I was informed that there is no infrastructure and that the service .At the time, no other alternative was offered by Telkom for their inability to provide a service. I then resorted to another service and had that for the year and It expires at the end of July. I recently app**** for the LTE package of R699 as This will work great for me and also has a 50GB cap. Upon application through various entities, the application was declined. I would now really like to know how and what I can do to get this service. Last year it was approved but Telkom couldn't provide the service. Now they have a service available but the application is declined for whatever reasons. I need this service. Surely if you cant provide me ADSL, provide me with cost-effective alternative