PH
Peter H
1 reviews | Active since Feb 2012
25 Jul 2015, 07:58
No Telkom Mobile LTE service on package paid for
Telkom Mobile LTE service? I have been struggling between the Telkom shop at Pinecrest and the online \helpline"for three months now. I \""upgraded\"" my sim based wireless internet from 3G to the new LTE in early April and started paying the higher monthly fee from then. From day 1 the new LTE Huawei E5372 modem would not maintain a local (in house) wireless link with my laptop"
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Telkom's replyOfficial
25 Jul 2015, 10:03Hello Peter1949,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Please assist with providing previous fault reference numbers. You can e-mail us at ***.
Your reference number is: SM128359
Regards
Narriman Lalla
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Please assist with providing previous fault reference numbers. You can e-mail us at ***.
Your reference number is: SM128359
Regards
Narriman Lalla
Telkom Social Media Team
Telkom's reply25 Jul 2015, 10:03
Official
Hello Peter1949,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Please assist with providing previous fault reference numbers. You can e-mail us at ***.
Your reference number is: SM128359
Regards
Narriman Lalla
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Please assist with providing previous fault reference numbers. You can e-mail us at ***.
Your reference number is: SM128359
Regards
Narriman Lalla
Telkom Social Media Team