No Telkom line since 04/04

Hello<br> I have had no Telkom line since 04/04/2016. I call frequently from my mobile (at a premium charge) to request the status of the repair and they tell me that the fault is assigned to a Technician and that they will contact me shortly. To date, nobody has contacted me. This issue was escalated, but still I have not been contacted. I called again today and I got the same story again. Can somebody please assist me ASAP as I am dependant on my landline as I have no network coverage for my cell phone at my house.<br> Please let me know if there are any questions in this respect.<br> Regards<br> Justin