No Telkom line for the last 4 weeks

I have no landline and can phone no one and no one can phone me. For more than a week, we have had no internet either, as it affected the Wi-Fi, too. I have logged complaints directly to Telkom, to no avail. I have only had communication with the operators at their call centres, who have attributed the problem to various factors that varies every time I phone in. So what it is, I have yet to find out. No technician has as yet contacted me directly or has been here in the last 4 weeks to sort out the problem. I have also logged the problem with WebAfrica, who escalated the complaint to Telkom. The internet thankfully started working again, but as yet no Telkom line. I do not know where else to turn to in order to have the service, that I pay for, restored.