No Telkom line for approximately 2 years

Account was opened around 1999. Changed the account name into Finace's Name - not instructed to do so. He is now listed on Credit Bureau. Requested on a number of occasions to move it back to my name, still not done. No line for apprx 2 years but have been billed. Handed us over to attorneys for an amount that cannot be due as we do not have a line. Also were not prepared to send me statements as I was not the account holder. All e-mails / communication detail available