NO TELKOM LINE FOR 7 WEEKS

I reported the home phone on 11 October 2017. I have made 8 calls to Telkom with no result. On Friday 10/11/2017 a lady at the call centre said that the manager is not available and she took my number so that he can phone me back. I am still waiting for a call. On Monday 13th November they said that all faults were cleared in the area. If there is still problems please phone 10210. I did phone to report again as my phone is still not working. After all this bad experience they have the audacity to send me a message on my cell to ask me to recommend other people to them. They don't communicate at all and I don't think they know what they are doing and they don't even know where the problem is coming from. I have tested my phone and it is not the problem. The problem is with the line.