No Telkom line 2 weeks

2 weeks ago logged a call 490CRK080715. Call centre said it was area problem. Call closed as resolved but my line was not fixed - it was connected to someone else. Called call centre every day still not fixed - new ref 1025CRK200715. Escalated ref 711700 last week and still not resolved. Called yesterday and told escalation has not been assigned to a technician yet. No line, internet and wi-fi and this i business line. No one cares at Telkom.