NO Telkom landlines or internet at our business for almost a month and NO repair!

We run a residential hotel in Pretoria, and we have been without our landlines and internet for almost a MONTH now, which is completely and utterly unacceptable!

Our Telkom business landline went dead on the 10th of December 2017 and a fault was immediately reported. A day or two later, our secondary line which provides internet and a phone line also went dead and again we reported a fault. We have repeatedly reported faults to Telkom and they have done nothing to fix the situation. For a business to be without phone lines and internet for so long is disastrous! It has affected our business greatly, as clients are unable to contact us at all.

Telkom has been unwilling to provide us with alternate solutions and they have NOT fixed the problems at all. They have also not informed us of when the problems will be fixed or if they are going to be fixed at all. They have been uncommunicative and very unhelpful. We have all the reference numbers and we have contacted Telkom over and over again, but no one can tell us what is going on.

How are we meant to run a business when the core communication tools we are paying Telkom for do not work ?! I wonder if Telkom will even care.