No telkom land line - no ADSL service for 10 days

My telephone line went out of order from Friday 13 November 2015 but then i was already to late to log a error i log an error on Monday 16 November 2015 nobody came back to me and on Thursday i again called and they said it was a bulk problem and they are attending on it. the problem is that i have no phone line no wifi no internet!! i have to buy data for me and my daughter and i do pay for a full month of service for my phone line as well as my adsl line with no access to it. When i put in my ADSL line i had to pay pro rata for the time i had it before the month end. i want now to know will Telkom reimburse me pro rata for the time i didnt have access to my phone line as well as not having an ADSL line. Also my security is connrected to my phone line so now i do not have that as well! When i called on Saturday they still couldnt tell me when i will have access to my internet and phone line. my daugher is at Varsity and we are waiting for her exam results but now do not have access to that either! So now my question is what are Telkom going to do to give my the access that i have paid for.