No Telkom land line for Over a week

We reported our landline fault on the 19th of January 2016. With our telkom line being down it effects out armed response and internet line. Telkom committed to come out the Saturday the 23rd of January to resolve our issue. They promised to be at our house by 9 the morning. We put all our plans on hold due to Telkom. They ended not coming at all. We then called 10210 again on Monday the 25th of January. Telkom has indicated that they can come only by the 30th of January 2016. This is totally unacceptable. I run a business from home in the evenings and have lost revenue now, as i don't have internet access. In the past week alone i have used over 2 gigs of 3G data. Will Telkom re-imburse me for my internet line and Telkom line. I dont think so. Customer service should be looked at.