No Telkom Connectivity for 3 weeks

I've been without Internet and phone connectivity for 3 weeks. Since the 23rd July 2015, I've logged calls with the call centre twice a week. <br> I'm yet to see a technician or at least receive a response. When calling into the call centre, the general response is that, the call will be escalated. <br> I've gone as far as going into a Telkom Branch (Tygervalley Centre) today, hoping that they could resolve the situation. All that they could do was put me through to the call centre. After waiting for 17min, the response was, the call will be escalated and that no timeframe could be provided. <br> <br> Pathetic Service! <br> <br> <br> <br>