No Telkom ADSL service since 4 January 2016

<br> # *** REF 590CWK270116 (also for the same issue #893074, REF 591CWK270116, Ref 247CWK110116)<br> <br> Still no internet, going into week four - hours on hold at the call centre. I have reported the fault on every available Telkom support platform, several times over the last weeks.<br> Finally yesterday an agent answered, I spoke to Cindy and supervisor, Zakhele Ngobese in PE, the fault was escalated to 2nd tier technical support # ***, I was assured he would keep following up and call with an update. He assured I would be able to reach him in PE if he did not call me with an update - he could not tell me when technical support would attend to the fault. No update as yet. I tried to reach him. Not possible, Kgotso in JHB, assured me her supervisor would call me..and on it goes.<br> <br> I work for myself, no internet connectivity/email/ adsl service for three weeks is absolutely unacceptable in any situation.<br> I have replaced my modem router, checked all the settings over and over and tried every trouble shooting suggestion available. Telkom website said a major outage in CT early Jan. Denied by Telkom call centre.<br> <br> <br>