No Telkom / ADSL line - 14 days and counting

I reported my faulty Telkom telephone and ADSL line on Monday 07 Sep 2015. The line just died, there was no lightning, bad weather etc, I have followed up with Telkom numerous times and they have supposedly escalated my case, but up now I have not received any response. Yesterday I have received a text message for the first time, confirming that the fault is in hand with technical repair division,<br> I am running a business from home, but as a result of no telephone line, is experiencing major problems and will incur massive cellphone costs.<br> I find it very unsatisfactory and hope to get this situation resolved as soon as possible, as well as providing me with a credit.