No Telkom ADSL landline and Internet connectivity

Reported fault on 9 Sep with reference no: 217CTK090915, NO ADSL line connectivity and NO Internet, I did follow up with numerous times with SMS's and online queries. It seems that Telkom does not worry anymore about service, we visited the nearest Telkom office and reported the fault again, the lady there said that their hands are tied and they are dependent on the technicians. This cannot go on as my business suffers without internet connection.<br> We are strongly considering closing our account at Telkom and get another service provider