No Telkom ADSL

My Telkom ADSL has been giving me problems for months now with constant disconnects and finally last week sunday just dead. Called my ISP who said i need to contact Telkom because no signal is coming through from their side. After numerous calls to telkom pathetic customer service centre they confirmed the fault of no signal and said a technician would attend to it. three days later i followed up to find out no technician has been assigned and they will sort it out and prioritise the fault.It has been 7 days now no internet no technician only facebook PM which keep saying we will escalate the matter.Cannot believe the service Telkom provides there are so many people struggling with your bad service how can you not attend to it.