No Telkom.

i currntley pay my account via EFT as my bank account changed and was told by consultant that i need to go to the bank to change my banking details for them to process the debit order( due to covid and being high risk person i have not just been to any stores, banks etc) i been paying the account via eft since last year june, i have had this problem twice where i pay the account and few days later receive an sms to say my account is in arrears, i have all the proofs of payments, right now my account is suspended because of this issue, i called 6 people and all told me that due to me paying the account before the debit order its only recognizing the debit order rejection and not the payment, all 6 said they put incident reports and said the query was solved , (query number ***2). to which the line was opened and closed the next day and the same sms received. yesterday i was told that if i make payment via eft i should do so on the 20th of the month, ( not sure who fortunate enough to receive their monthly salary by the 20th of the month), i refuse to pay the April amount until this query is sorted out the payment was made the 31st march, because what will happen like before is il pay the new installment and it will go to the old installment amount and then my account is still in arrears when it shouldn't be. the worst customer service I've ever dealt with.