NO TELEPHONE SERVICE SINCE MONDAY 23 AUGUST 2015

MY HOME TELEPHONE HAS BEEN OUT OF SERVICE SINCE THE WEEKEND. I REPORTED THE INCIDENT TO TELKOM ON MONDAY *** AND HAVE HEARD A WORD FROM TELKOM SINCE. I CALLED EVERY DAY SINCE TUESDAY TO ASK ABOUT THE REPAIRS. <br> I AM PAYING SERVICE FEES FOR A SERVICE THAT I AM NOT RECEIVING AS WELL AS WIFI CHARGES THAT I AM BEEN BILLED FOR AND YET I CANNOT ACCESS MY LAPTOP AT HOME AS MY WIFI IS OFF. TELKOM TELLS ME THAT I WILL PAY A R250 SOMEWHAT FEE IF THE PROBLEM IS ON MY SIDE.... WHO PAYS IF THE PROBLEM IS ON TELKOM SIDE? AM I GOING TO BE REIMBURSED FOR SERVICE FEES THAT I AM PAYING FOR A DEAD LINE? AS WELL AS REIMBURSED FOR WIFI CHARGES THAT I GET CHARGED BUT SERVICE I CANNOT USE?.... I USE MY HOME AS A BUSINESS AND SO AM HAVING TO ACCESS MY LAPTOP VIA AN INDEPENDANT INTERNET SUPPLIER.... I NEED THIS RESOLVED AND TO BE REIMBURSED ELSE PLEASE CANCEL MY LANDLINE AND I WILL GO TO ANOTHER SERVICE PROVIDER LIKE NEOTEL!!!