No Telephone Service for a Month

We are a small business that relies heavily on communication with our clients... Our Main business telephone line has been out of order since the 27th of July 15. We have reported / escalated the fault numerous times and are told repeatedly that there is a shortage of technicians and Telkom can't commit to a date for repair ???<br> <br> We are now approaching a full month without phones ??? Turnover has dropped significantly...<br> <br> However, I have recently received an sms instructing me to pay this months bill or Telkom may 'suspend' our service ???<br> <br> In the current economic climate, how many small businesses can survive this long with little or no income ?<br> <br> How much permanent damage is being caused by this ? This is the only number our clients have for us and we have had it for more than 16 years...<br> <br> Unacceptable...<br> <br> Don't know where to turn...<br>