NO TELEPHONE SERVICE

Good Day Please be advised that i have been without a functioning Telkom phone line since the 10-10-2017. The fault was logged on the 10-10-2017, two weeks later a Telkom technician came out to my home and the problem was resolved. Four days later the line stops working again. I can the see the physical Telkom phone line on the floor, it has detached from the outside pole. This is really unacceptable to say the least. How long do i go on like this?

FAULT REF NO: 30CNK301017